Terms &
Conditions
We’re delighted to be part of your Moroccan adventure! These simple guidelines help make your booking and experience smooth, clear, and enjoyable.
1. Booking & Confirmation
All experiences are subject to availability. Your booking is confirmed once you receive confirmation from Hdida Tours. Please check your travel date, number of guests, contact details, and pickup information, and let us know if anything needs updating.
2. Prices & Payments
The price and included services are shown in each experience description. Payment arrangements are confirmed at the time of booking. Some private or multi-day experiences may require a deposit to secure advance arrangements; any such deposit is non-refundable. Optional activities, meals, entrance fees, and personal expenses are included only when expressly stated.
3. Changes & Cancellations
We understand that travel plans can sometimes change. For day trips and excursions, cancellations made at least 24 hours before departure are eligible for a refund. For multi-day tours, please cancel at least 48 hours before departure. Some bookings require a non-refundable deposit, as we use it to reserve accommodation and other services in advance on your behalf. Cancellations after the applicable deadline and missed departures are non-refundable. If you’d like to change your date, please contact us as early as possible and we’ll gladly check the available options.
4. Pickup & Meeting Points
Shared tours depart from designated meeting points in Marrakech. Private tours generally include pickup from your hotel or riad, or the nearest accessible point if vehicle access is limited. We’ll confirm your meeting place and pickup time in advance. Please arrive on time, and contact us if you need help finding your driver.
5. Your Experience
We do our best to follow the planned itinerary. Departure and return times may vary slightly with traffic, weather, or local conditions. For your comfort and safety, please follow the guidance of your driver or guide and bring suitable clothing and footwear for your activity.
6. Families & Special Requests
Travelling with children or have accessibility needs? Please tell us before booking. We’ll be happy to discuss suitable options and any arrangements that may be available.
7. Airport Transfers
For airport transfers, please share your flight details and correct pickup or drop-off address. If your flight schedule changes, let us know as soon as possible so we can review the arrangements. Any service-specific waiting or cancellation conditions will be communicated before confirmation.
8. We’re Here to Help
We’re always happy to help! If you have any questions about your booking, our tours, or special requests, feel free to reach out to us via WhatsApp or email using the contact details on our website. Our team will be delighted to assist you and help make your Moroccan experience as smooth and enjoyable as possible. Your booking information is used to arrange your experience and communicate essential travel details.
We look forward to welcoming you!